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Q-10: WHICH PAINTINGS ARE AVAILABLE?
Q-20: HOW TO BUY THE PAINTINGS?
Q-40: IS IT POSSIBLE TO ORDER A PAINTING IF IT´S ALREADY SOLD?
Q-60: WHAT IS THE POSTAGE COST TO MY COUNTRY?
Q-70: DOES THE TINGA TINGA PAINTINGS CRACK?
Q-80: WHICH PAINTS DO YOU USE?
Q-90: HOW DO YOU DELIVER THE PAINTINGS
Q-100: CAN YOU SEND THE PAINTINGS ON FRAME?
Q-110: IS THE POSTAGE SERVICE RELIABLE?
Q-120: IS IT POSSIBLE TO TRACK THE PARCEL?
Q-130: AFTER HOW MANY DAYS WILL THE PAINTINGS ARRIVE TO ME?
Questions and Answers
Q-10: WHICH PAINTINGS ARE AVAILABLE?
| A: The available paintings are marked with yellow background | 1234 Rubuni 60x60cm |
Q-20: HOW TO BUY THE PAINTINGS?
A: Simply click on and fill in the purchasing form. It is enough that you write just the code of the paintings. In example above it is "1234". If you don´t like filling the forms, send me mail on daniel@tingatingastudio.com. You will be always contacted to confirm that the paintings are available.
Information for Japanese visitors (日本のお客様へ）
日本からのティンガティンガの注文方法
1.メールはすべて日本語でお受けいたします。
2.絵の番号、作者名が記された(例：2632 Amonde 60x60cm $280）をinfo@e-route.jpにメールしてください。
SOLDが表示されている作品は売り切れです。
3.絵を確認し入手可能か、価格、送料等をメールにて返信します。
ご注文の場合は送り先の住所、氏名、電話番号等をお知らせください。
代金はメールに記された銀行口座にご入金ください。
4.タンザニアから直接お客様の住所にお送りいたします。
なお、輸送には１０～１４日程度の日数を要します。
5.ご不明の点やご要望がございましたらご遠慮なくメールにてお問い合わせください。
Q-30: HOW TO PAY? A: After your paintings have been confirmed go to . You can pay with VISA card, MasterCard, American Express and PayPal. You can also send payment on bank account or via Western Union. Don´t be confused when PayPal appears when you pay with your credit cards! Everything is correct, PayPal enables to pay with VISA and MasterCard securely. To Japanese customers we offer payment in Japan (see more)
Information for Japanese visitors (日本のお客様へ）
日本のお客様が tingatingastudio.com より直接ご購入いただきタンザニアから直送する場合の代金のお支払いには日本でのティンガティンガ販売会社 株式会社e-ルートへの前払いによる銀行振込 みにてお取り扱いいたします。ご希望の商品コードをお伝えいただきましたら商品代金と送料をご連絡いたします。e-ルートの指定口座にお振込みいただき現 地から直接お客様へ商品のお届け手配をいたします。
また、e-ルートの日本でのサイトhttp://www.e-route.jp/か らのご購入の場合は銀行振込、代金引換、クレジットカード決済のほか株式会社ネットプロテクションズが提供するNP後払いサービス（銀行振込、コンビニ決 済、郵便振替）などがご利用いただけます。その他楽天会員IDで簡単決済、楽天スーパーポイントが貯まる！使える！楽天あんしん支払いサービス取扱中！
Q-40: IS IT POSSIBLE TO ORDER A PAINTING IF IT´S ALREADY SOLD?
| A: Yes, if you see this: | SOLD | in the studio then you still can order the painting. |
But the waiting time is long, the price is higher and ordering exact same paintings does not encourage the creativity of the painters.
A: Write me to daniel@tingatingastudio.com. If you are gallery or art dealer you may get big discounts. Also if you wish to decorate school, shop, hospital or your house, let´s talk.
Q-60: WHAT IS THE POSTAGE COST TO MY COUNTRY?
It is free! You get your paintings from Tanzania delivered straight to your door and it takes just a few days!
Q-70: DOES THE TINGA TINGA PAINTINGS CRACK?
A: No, if the quality materials are used. People buying the paintings on their holiday in Tanzania are at risk to be cheated. Many painters use the so called "ngano" as a basic colour. It is a mix of water with wheat powder. Buying the painting through us gives you quality garantee. Not only we use a silk color as a basic but we use a quality canvas, regular frame, dust-free colors etc.
Q-80: WHICH PAINTS DO YOU USE?
We use "Master Paints" made by UAE company called National Paints Factories Co.Ltd. Most often we use"Synthetic Enamel Gloss 1" Transocean Marine Paint based on alkyd resin.
Q-90: HOW DO YOU DELIVER THE PAINTINGS
A: We deliver the paintings without frame unless you tell us to send it on the fram (expensive). They are rolled in the tube. (see picture)
Q-100: CAN YOU SEND THE PAINTINGS ON FRAME?
A: Yes, the cost will be high. We can also stretch the painting on stretcher bars and frame it in nice frame of your wish. But it is costly and it takes 1-2 extra months to fix it. Better if you stretch the paintings at your local galery. If you are handy, you can do it yourself and spare a lot of money. See how to strech Tinga Tinga paintings
Q-110: IS THE POSTAGE SERVICE RELIABLE?
A: Yes. We use EMS - "Expedited Mail Service - Tanzania" which is reliable. But on request we can send the paintings through DHL, FedEx or any other company you wish.
Q-120: IS IT POSSIBLE TO TRACK THE PARCEL?
Yes, you will receive the so called Tracking Number after the paintings are sent. It is a code which starts with EE and ends with TZ. You will then copy and paste the Tracking Number here.
Q-130: AFTER HOW MANY DAYS WILL THE PAINTINGS ARRIVE TO ME?
A: It can take as few as 4 days to Europe/North America but expect around one week, especially if you are from Asia/South America
Q-140: ARE THE PAINTINGS REPRODUCED?
A: The easier motive the easier to reproduce. If you want something very special look more for names and unusual motives. Look at abstract, creative, cartoon and lilanga section. Many painters have developed their own style and only these painters reproduce their own motives. (Example is Abdul Mkura, Omary Amonde) But many painters create unique paintings, never reproduced even by the painter himself (Example: John Kilaka, Mohamed Charinda) This website aims to show as original paintings as possible. But keep in mind that even the reproduced painting is unique - it is still hand -painted and it is never exact copy.
Q-150: TINGA TINGA AS AN INVESTMENT?
A: Most people love their Tinga Tinga paintings and never would sell them. But some people also look at Tinga Tinga paintings as an investment. I think that the prices of the Tinga Tinga paintings are undervalued. We have not yet started to appreciate this art form. We have not yet understood the hidden symbols, the message and the life of the artists. The BBC and Walt Disney´s "Tinga Tinga Tales" in may help to spread the word Tinga Tinga. But even without Walt Disney there are currently number of other exciting projects. (Heye publisher in Germany is one of most exciting), This website also contributes to spreading the word about Tinga Tinga. I can´t garantee the prices will grow but I believe so, at least for some paintings.
USEFUL TIPS
After you Receive the Paintings: Please be carefull when you unrole the pantings. Unrole them in a warm environment because then the colors are "flexible". (see explanation bellow). If you bought the paintings as a present to somebody or as an investment don´t leave them in a tube too long time. At least take them out for a while so you are sure both the paintings and the tube is completely dry. There could be some moisture condensed on the way from hot Africa to your cold place and it is not good for paintings.
How to Strech the Paintings: When you unroll the paintings, stretch them on the stretcher bars, do so in warm environment. I recommend 30-35 degrees Celsius. Do a test: put the paintings in a refrigerator and you will see it will be very hard and difficult to handle. Put the paintings in a bastu/sauna. Now the painting is very flexible. That´s why it is good to stretch in warm room. Also this is to avoid any crack.
Please post us new questions to daniel@tingatingastudio.com